Medical center CEOs and health professional school deans were asked to evaluate whether the systemwide health division was responsive to their needs and gave satisfactory service.
Nine of the 12 respondents said they were very satisfied with the services they received, while another two said they were satisfied.
Ten of the 12 ranked the division as being very responsive to the needs and issues facing UC's health professional schools, while one respondent found it to be responsive. There was unanimous agreement that the division is very responsive or responsive to the needs and issues facing UC medical centers and clinics. Also, 11 of the 12 respondents strongly agreed or agreed that the division adds value to what they do.
"This is a good foundation," said Dr. John Stobo, senior vice president for Health Sciences and Services. "People feel we do add value. However, there is room for us to do more."
Stobo joined UC in October. He conducted the survey to gauge whether he and his division were succeeding in adding value to the medical centers and professional schools.
The customer satisfaction survey went out in July to 19 medical center CEOs, health professional school deans and vice chancellors. Twelve replied, including four medical center CEOs.
All respondents strongly agreed or agreed that the health division responds to service requests in a timely manner. The lowest marks came on a question about how well respondents understood the division's role.
Just five respondents strongly agreed that they have a clear understanding of the division's responsibilities and activities, while four agreed and three somewhat agreed.
"We need to explain better about what we do," Stobo said.
Health Sciences and Services provides leadership and strategic direction to advance the education, research and public service programs of UC's health sciences instructional system and clinical enterprise. In addition, the division supports and promotes strategic and operational initiatives at the academic medical centers.
UC operates five medical centers and 16 health professional schools, making it one of the nation's largest public health science and medical training programs.