Online Course Usage Tips
Pop-Up Blockers
Tabs (Demo)
Broken Links
Text Cutoff
Completing
the Course in Multiple Sessions (Demo)
Navigating through
the Course (Demo)
Incomplete Items
Supported Browsers
The online course may
be taken using Internet Explorer 6.0 or 7.0, Safari 2.0 or
higher, or Firefox 2.0 or higher browsers. Internet Explorer
8.0 is not a supported browser. Though Safari 2.0 or higher
browsers are not officially supported, the course can be
completed using Safari.
Course Not Working
Pop-Up Blockers
Pop-up blockers must be disabled while taking
the online course. You can test your browser to find out
if your web browser is running a pop-up blocker at
this site.
If you are having trouble getting the course to load or
are seeing the message "Online
activity in progress…" even
after you have turned off your pop-up blockers, then there
is likely still some sort of blocker enabled.
Unfortunately, just disabling the browser’s
pop-up blocker will not always disable all blockers loaded
on your machine. If you are using any type of toolbar search
item such as AOL, Google or Yahoo, they have the tendency
to enable their own version of a pop-up blocker. In addition,
internet security suites such as Norton may have their own
version of a popup blocker enabled as well.
Here is a link with
Frequently Asked Questions (FAQs) addressing how to disable
some of the common pop-up blocking programs.
You may also try the following:
In the email you received with the link
to your training, hold down the Ctrl key (if you are on a
PC) or the Apple key (if you are on a Mac) while clicking
the link to the training course. This should disable your
pop-up blocker settings for the course.
Tabs
(view demo)
In Internet Explorer 7.0, tabbed browsing
is available. It is possible to set your Internet Options
to open any pop-ups in a new tab in your current window,
as opposed to a brand new window. If you have verified that
all of your pop-up blockers are disabled, and you still see
the message "Online activity in progress…" your
course may be launching in a tab behind the active page in
the current window:
If you would like to change your Internet
Options to open pop-ups in a new window, open the Tools menu
in your IE browser, and select Internet Options:
In the General tab in the Internet Options
dialog box, click the Settings button under the "Tabs" section:
In the Tabbed Browsing Settings dialog box,
under the "When a pop-up is encountered" section,
select "Always open pop-ups in a new window",
and then click OK.
Broken
Links
Depending on your email client or your email
configurations, the email you received with the link to your
training may be displayed in plain text format even though
it was sent in HTML format. As a result, the link to your
online course may be separated into multiple lines, “breaking” the
link. Please see below for examples of an intact link to
the SHP course, and a link that was broken in its conversion
to plain text:
Clicking on the broken link will result
in a “Page
Cannot Be Found” error like the following:
Font Size
Text Cutoff
Firefox and Safari
users may experience cut off or missing text while completing
the course. To resize the text in the course to make it readable,
please try the following:
Firefox browser users on PCs: hold
down the "CTRL" key and press the "-" (Minus
Key) to reduce the font size while viewing the course. "CTRL" with
the "+" (Plus key) will increase the font.
Firefox
or Safari browser users on Macs: hold down the "Apple" key
and the "-" (Minus key) to reduce the font size
while viewing the course. "Apple" with the "+" (Plus
key) will increase the font.
Completing the Course
Completing the
Course in Multiple Sessions
(view
demo)
The Sexual Harassment Prevention training
course may be completed in more than one session. The course
has a "bookmarking" feature, which will save your
place should you need to leave the course and come back to
it later. Once you are ready to continue with the course,
simply open your course registration email and click on your
personalized course link. Your course will open to the point
where you previously left off.
Navigating through the Course
All pages within the training course are
listed in the Table of Contents in the left-hand pane of
the course player.
You may find that while you are completing
the course, you want to review a page from a previous section.
For example, if you are reading the Age Discrimination page
in Module 4, and you wish to go back to review the page on
Gender Discrimination in Module 2, simply click on the appropriate
page title in the Table of Contents:
You may access any page within the course
by clicking on the page title in the Table of Contents. Please
keep in mind that all pages of the course must be viewed
in order for the training to be considered complete.
Incomplete
Items
(view demo)
All pages of the course
must be viewed in order for the training to be considered
complete. Once you have reached the end of the course, the
final page of the training should look like this:
If any
pages have been skipped in the course, the final page will
tell you your completion percentage:
Clicking the "Next" arrow
in the course player will bring up a window that will allow
you to go back to the first incomplete page in the course:
Once
you have viewed your incomplete page(s), you can go back
to the last page of the course, and you should see the message "Congratulations!
You have reached the end of the learning activity."
Be
sure to close out of the course in the manner described in
the green box, by clicking the "Next" arrow button
and clicking "OK" in
the dialog box that opens to ensure you receive proper credit
for your course.
Completion Confirmation
Once you have completed
the course, a completion confirmation email will be sent
to the email address we have on file in the system within
a few minutes. You should print this confirmation email and
keep it for your records, as it serves as official proof
of your course completion. |
